How can I set deposit limits?
You can set deposit limits by accessing the responsible gaming section in your account
settings. Choose the amount and timeframe for your limit (daily, weekly, or monthly), which
will be applied immediately to help manage your spending. If you need assistance, customer
support is available 24/7.
What should I do if I need to self-exclude from ThePokies119?
If you need to self-exclude, go to the responsible gaming section of your account and select
the self-exclusion option. You can choose a period ranging from a few days to permanent
exclusion. During this time, you will be unable to access your account. For additional
support, you can also register with BetStop, Australia's national self-exclusion register at
www.betstop.gov.au. Contact customer support if you need help with
the process.
Are responsible gaming tools available on mobile platforms?
Yes, ThePokies 119 provides comprehensive responsible gaming tools on both mobile and desktop
platforms. This includes deposit limits, session time limits, and self-exclusion features.
The tools are fully optimised for mobile use on iOS and Android devices, ensuring you can
manage your gaming limits anytime, anywhere. According to our data, 60% of players access
these tools via mobile devices.
What is the withdrawal process when using responsible gaming limits?
When using responsible gaming limits, the withdrawal process remains the same as standard
withdrawals. However, if you've set strict deposit or wager limits, you may need to wait
until these limits reset before making additional deposits. Withdrawals are not restricted
by responsible gaming limits. Typical withdrawal times are 3-7 business days for bank
transfers and up to 24 hours for PayID. Always check your current limit settings in your
account before attempting to withdraw.
How can I contact customer support for responsible gaming concerns?
Customer support can be reached 24/7 via live chat, email ([email protected]),
or phone. The team is specifically trained to assist with responsible gaming features
including setting limits, activating self-exclusion, and providing guidance on available
tools. According to our data, 70% of responsible gaming queries are resolved within 48
hours. For external support, you can contact Gambling Help Online at 1800 858 858 or visit
www.gamblinghelponline.org.au.
How do I track my gaming activity to ensure responsible play?
You can track your gaming activity through the account dashboard, which provides a
comprehensive overview of your deposits, wagers, wins, losses, and session times.
ThePokies119 also offers activity summaries sent via email (weekly or monthly) and reality
check reminders that notify you after a set period of continuous play. These tools help you
stay mindful of your time and spending, supporting responsible gaming habits.
What happens if I exceed my deposit limits?
Once you reach your set deposit limit (daily, weekly, or monthly), you will be unable to make
further deposits until the time period resets. The system will display a notification
explaining when your limit will refresh. This protective measure prevents excessive spending
and ensures responsible play. You cannot override this limit without waiting for a
cooling-off period, which is typically 24-48 hours for limit increases.
Can I adjust my responsible gaming settings at any time?
Yes, you can adjust most responsible gaming settings at any time through your account
settings. However, certain changes have built-in safety measures: decreasing limits takes
effect immediately, while increasing limits or removing restrictions requires a waiting
period (typically 24-48 hours) to prevent impulsive decisions. Self-exclusion periods, once
set, cannot be reversed until the chosen duration expires. Always review 119's ThePokies
responsible gaming policy for specific details.
Is there a way to monitor how much time I spend playing?
Yes, ThePokies 119 offers session time monitoring through reality checks and session time
limits. Reality checks send periodic notifications (e.g., every 30 or 60 minutes) showing
how long you've been playing and how much you've wagered. You can also set session time
limits that will automatically log you out after a specified duration. These features help
prevent extended gaming sessions and encourage regular breaks. Data shows that 40% of
ThePokies users actively use session time limits.
Where can I find additional resources for responsible gaming in Australia?
Australia offers several reputable resources for responsible gaming support:
BetStop (www.betstop.gov.au) — national self-exclusion register with 5,000+
registered users; Gambling Help Online (www.gamblinghelponline.org.au) — free 24/7 counselling at 1800 858
858; ACMA (www.acma.gov.au) — Australian Communications and Media Authority for
regulatory information. ThePokies 119 also provides links to these resources in the footer
and responsible gaming section of the website.